PUERTO BUENOS AIRES LAUNCHED ITS MOBILE APPLICATION TO PERFORM PROCEDURES MORE AGILE AND SAFE WAY
Puerto Buenos Aires, which since 2016 modernizes and implements technology
in all its processes, launched a free application for mobile phones that
less bureaucratic and faster procedures carried out by the port logistics
community.
Wednesday June 5, 2019
Among the main areas of work of the current administration of Puerto Buenos
Aires is the modernization and digitization of internal processes and
procedures carried out by the port community. The General Ports
Administration was the first state to join the Electronic Document
Management System (GDE) provides greater transparency and is more
environmentally friendly.
"It was incredible that in the age of technology, where everything is
digital, users were required to come to our offices to make simple steps
that could be solved with an e-mail or a click," said Gonzalo Mórtola,
Authority General Administration Port, in launching the application that
IBM developed.
Now, from the comfort of your phone, users can perform in a few minutes, a
measure previously done personally and which should be moved several times.
In addition, they will have a customer service 24 hours a virtual assistant
that increases their responsiveness from every human interaction.
This new tool provides two essential functions in moving towards a more
modern port and a more transparent management. The first one is that you
can evaluate the performance of employees and port agents scanning the QR
code of your ID credentials, and the second is that generates complaints of
an administrative nature, incident in the port area for events related to
operations logistics and passenger transport among others.
Before port users due in the headquarters of the AGP S.E and make the
process personally, each time accompanied by documentary evidence as the
record progressed. This system, too bureaucratic, many users could make
their complaint desist and allowed the passing of the years practices that
harmed the competitiveness of the Port and transparency of the operation.
In 2017 a digital platform was built to make claims on a website with
unlimited ability to attach documents and a response time of 10 working.
Thus, allowed irregularities and delays in delivery times of containers -
in the first quarter of 2019 improved by 8% compared to the same period of
2017 and represents a saving of USD 4,188,412 from its implementation to
the date. So far they received 1901 complaints, of which 1626 have been
resolved successfully and the rest are ongoing.
The application can now be downloaded from Google Play so and within 48
hours will be available in Apple Store will also provide the ability to
view the tide gauge, hydrographic and thanks to the microservices of
bluemix can get the weather forecast 10 days in advance data.
in all its processes, launched a free application for mobile phones that
less bureaucratic and faster procedures carried out by the port logistics
community.
Wednesday June 5, 2019
Among the main areas of work of the current administration of Puerto Buenos
Aires is the modernization and digitization of internal processes and
procedures carried out by the port community. The General Ports
Administration was the first state to join the Electronic Document
Management System (GDE) provides greater transparency and is more
environmentally friendly.
"It was incredible that in the age of technology, where everything is
digital, users were required to come to our offices to make simple steps
that could be solved with an e-mail or a click," said Gonzalo Mórtola,
Authority General Administration Port, in launching the application that
IBM developed.
Now, from the comfort of your phone, users can perform in a few minutes, a
measure previously done personally and which should be moved several times.
In addition, they will have a customer service 24 hours a virtual assistant
that increases their responsiveness from every human interaction.
This new tool provides two essential functions in moving towards a more
modern port and a more transparent management. The first one is that you
can evaluate the performance of employees and port agents scanning the QR
code of your ID credentials, and the second is that generates complaints of
an administrative nature, incident in the port area for events related to
operations logistics and passenger transport among others.
Before port users due in the headquarters of the AGP S.E and make the
process personally, each time accompanied by documentary evidence as the
record progressed. This system, too bureaucratic, many users could make
their complaint desist and allowed the passing of the years practices that
harmed the competitiveness of the Port and transparency of the operation.
In 2017 a digital platform was built to make claims on a website with
unlimited ability to attach documents and a response time of 10 working.
Thus, allowed irregularities and delays in delivery times of containers -
in the first quarter of 2019 improved by 8% compared to the same period of
2017 and represents a saving of USD 4,188,412 from its implementation to
the date. So far they received 1901 complaints, of which 1626 have been
resolved successfully and the rest are ongoing.
The application can now be downloaded from Google Play so and within 48
hours will be available in Apple Store will also provide the ability to
view the tide gauge, hydrographic and thanks to the microservices of
bluemix can get the weather forecast 10 days in advance data.