[Italiano-Español] MINISTERIO DE TRABAJO, EMPLEO Y SEGURIDAD SOCIALSUPERINTENDENCIA DE RIESGOS DEL TRABAJO - SRTLA ...

Ministero del Lavoro, dell'occupazione e della sicurezza SocialSuperintendencia Rischio Lavoro - SRTLa SRT assegnato dalla ISSA nel "Good Practice - Americas 2020" concorso La SRT assegnato dalla ISSA nel "Good Practice - Americas 2020" concorso La Soprintendenza dei rischi del (SRT) ha ricevuto da parte dell'Associazione Sicurezza sociale Internazionale (ISSA) il certificato di merito con menzione speciale per il chatbot "Julieta" -il primo da attuare nella pubblica amministrazione Argentina-nazionale e un altro premio per il servizio voci della tabella virtuali.
Mercoledì 9 dicembre, 2020 Il premio del corpo internazionale riconosce il miglioramento dei metodi di lavoro delle istituzioni di sicurezza sociale e le migliori pratiche messe in atto da organizzazioni membri della ISSA, dando istituzioni l'opportunità di introdurre un iniziative pubbliche internazionali e soluzioni significative in amministrazione. La SRT ha ricevuto un attestato di merito con menzione speciale per il servizio del suo chatbot "Giulietta", così chiamata in onore di Julieta Lanteri, un pioniere nella conquista dei diritti fondamentali per le donne e il primo del suo genere ad essere costruita in uno standard elettorale. Il chatbot è uno strumento fornito dall'agenzia di rispondere alle domande che gli utenti sul lavoro rischio del sistema. Dal momento che la sua attuazione, secondo i dati raccolti 2019, "Julieta", ha detto una media di 500.000 visite all'anno e ha ricevuto 200.000 interazioni con più di 85 mila utenti. L'uso delle nuove tecnologie consente una risposta più rapida al pubblico che può controllare lo stato di un procedimento avviato prima che l'agenzia, affiliazione a un lavoro di rischio assicurativo o consultare sulla commissione medica che è responsabile per l'avvio di un procedimento. Va notato che la chatbot di SRT, nel 2018 ha ricevuto il Premio Innovazione nella categoria "Agent conversazione", assegnato dalla società Microsoft, che ha riconosciuto le aziende e gli enti di servizi che utilizzano l'intelligenza artificiale come strumento per trasformare le industrie, aumentare la produttività, e contribuire a risolvere le sfide sociali. Inoltre, l'ISSA anche riconosciuto con un attestato di merito alla SRT per l'attuazione della tabella di ingressi virtuali, uno strumento di interazione con la comunità che consente di avviare le procedure di lavoro e presentazioni alle diverse aree del corpo attraverso la piattaforma "e-Services-SRT" dove solo è necessario avere CUIL / codice fiscale e il codice fiscale. Al tavolo degli ingressi virtuali del SRT, che è disponibile 24 ore, possono essere avviate procedure come il riconoscimento di malattia professionale a seguito della COVID-19 divergenza in alta medica e delle prestazioni e anche la presentazione di vari record del lavoro. I premi per i "Best Practices" vengono assegnati in base alla regione in ciascuno dei quattro Regional Forum Sicurezza Sociale ISSA condotto nel corso di ogni triennio. La giuria di esperti riconosciuti in materia di sicurezza sociale e la conoscenza regionale e l'esperienza globale, ha valutato in questo momento 138 buone pratiche provenienti da 30 istituzioni in 18 paesi. Con il rinvio del Forum regionale di sicurezza sociale per le Americhe fino al dicembre 2021 a causa della crisi COVID-19, i risultati del concorso sono stati presentati il ​​3 dicembre in occasione del vertice virtuale per la sicurezza sociale per le Americhe.		Ministerio de Trabajo, Empleo y Seguridad SocialSuperintendencia de Riesgos del Trabajo - SRTLa SRT premiada por la AISS en el concurso "Buenas Prácticas – Américas 2020" La SRT premiada por la AISS en el concurso "Buenas Prácticas – Américas 2020"La Superintendencia de Riesgos del Trabajo (SRT) recibió de la Asociación Internacional de la Seguridad Social (AISS) el certificado de mérito con mención especial por el chatbot "Julieta" –el primero en ser puesto en práctica en la administración pública nacional argentina- y otro galardón por el servicio de la mesa de entradas virtual.
miércoles 09 de diciembre de 2020 El premio del organismo internacional reconoce la mejora en los métodos de trabajo de las instituciones de seguridad social y las buenas prácticas puestas en funcionamiento por las organizaciones miembro de la AISS, brindando a las instituciones la oportunidad de presentar a un público internacional sus iniciativas y soluciones más significativas en materia de administración. La SRT recibió el certificado de mérito con mención especial por el servicio de su chatbot "Julieta", denominado así en homenaje a Julieta Lanteri, pionera en la conquista de derechos fundamentales para la mujer y la primera en su género en ser incorporada a un padrón electoral. El chatbot es una herramienta dispuesta por el organismo para responder las preguntas que realizan los usuarios sobre el sistema de riesgos del trabajo. Desde su implementación, y según datos recabados a 2019, "Julieta" respondió un promedio de 500 mil consultas por año y obtuvo 200 mil interacciones por parte de más de 85 mil usuarios. La utilización de las nuevas tecnologías permite dar una respuesta más rápida al público, que puede consultar sobre el estado de expedientes iniciados ante el organismo, afiliación a una aseguradora de riesgos del trabajo o consultar sobre la comisión médica donde le corresponde iniciar un trámite. Cabe señalar que el chatbot de la SRT, en el 2018 recibió el premio Innovation Award en la categoría "Agente conversacional", otorgado por la empresa Microsoft, que premió a empresas y entidades de servicios que utilizan la inteligencia artificial como herramienta para transformar industrias, aumentar la productividad, y ayudar a resolver retos sociales. Asimismo, la AISS reconoció también con un certificado de mérito a la SRT por la implementación de la mesa de entradas virtual, una herramienta de interacción con la comunidad en general que permite iniciar trámites laborales y presentaciones a diferentes áreas del organismo a través de la plataforma "e-Servicios-SRT", donde sólo se necesita contar con CUIL/ CUIT y clave fiscal. Ante la mesa de entradas virtual de la SRT, que está disponible las 24h, pueden iniciarse trámites como el reconocimiento de enfermedad profesional como consecuencia del COVID-19, divergencia en el alta médica y en las prestaciones y también la presentación de diversos expedientes laborales. Los premios a las "Buenas Prácticas" son otorgados por región en cada uno de los cuatro Foros Regionales de la Seguridad Social de la AISS llevados a cabo durante cada trienio. El jurado, compuesto por expertos reconocidos en seguridad social con conocimientos y experiencia mundial y regional, evaluó en esta oportunidad 138 buenas prácticas de 30 instituciones de 18 países. Con el aplazamiento del Foro Regional de Seguridad Social para las Américas hasta diciembre de 2021 debido a la crisis de COVID-19, los resultados del concurso se presentaron el 3 de diciembre en la Cumbre Virtual de la Seguridad Social para las Américas.

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